Refund policy

In short: You have 90 days from delivery to ask for a refund, for any reason. Email us first - we approve the return, then you send it back. Return postage is paid by you, unless the item arrived damaged, defective or wrong - then we cover it. Once your refund is approved, it goes to your original payment method within 5-10 business days.

1. 90-day money-back guarantee

You have 90 days from the date of delivery to ask for a refund, for any reason - for example, you changed your mind, you no longer want the item, or it did not meet your expectations.

To qualify:

Ask within 90 days of delivery.
The item has not been intentionally damaged, altered or misused.
Our support team approves the return before you ship it. Returns sent without approval cannot be accepted.

Once your return is started, we email you the return address and the next steps.

Return postage: paid by you, unless the item arrived damaged, defective or wrong - then we cover it.

We review every request and may refuse it in cases of misuse, abuse or fraud.

2. Problems with your order

If something went wrong with fulfillment or delivery, we refund or replace it:

Damaged on arrival: refund or replacement. Tell us within 30 days of delivery and send a photo or video.
Defective item: refund or replacement. Tell us within 30 days of delivery and send a photo or video.
Wrong item: refund or replacement. Send a photo or video.
Missing item: we refund it or send it again.
Order not delivered: refund or replacement if tracking shows no movement for 45 days.
Carrier error: covered when the carrier is at fault.
Tracking says "Delivered" but nothing arrived: we need official carrier documentation, for example a USPS Missing Mail Search result, a carrier non-delivery certificate or confirmation from your local post office. Without it, we cannot issue a refund.

3. Cancelling an order

You can cancel an order only before fulfillment begins. Once we have started processing it, the order cannot be cancelled. After delivery, the 90-day money-back guarantee in section 1 still applies, under the same return policy.

4. When we cannot give a refund

The parcel came back because delivery was refused.
The address given at checkout was wrong or incomplete.
Delivery failed because contact details were missing or wrong (including the phone number) and the carrier could not reach you.
Tracking shows "Delivered" and there is no carrier documentation.
The item shows clear signs of intentional damage, misuse or alteration.
The request comes after the 90-day window.

Please enter your full address and a valid phone number at checkout. We are not responsible for failed deliveries caused by wrong or missing contact details.